Our Guarantees
We do not just transport vehicles - we deliver peace of mind. Our comprehensive guarantees ensure your complete satisfaction and your vehicle's safety.
The Elite Promise
Every vehicle transport comes with these iron-clad guarantees. We stand behind our service 100%.
Damage-Free Guarantee
We guarantee your vehicle will arrive in the same condition it was picked up in. If any transport-related damage occurs, we cover 100% of repair costs through our comprehensive insurance. Our 99.7% damage-free record speaks for itself.
On-Time Delivery Promise
We promise delivery within the agreed timeframe. If we fail to deliver on time due to our own delays (excluding weather or force majeure), you receive a 20% discount on your transport fee. We respect your time as much as your vehicle.
Transparent Pricing Guarantee
The price we quote is the price you pay. No hidden fees, no surprise charges, no fuel surcharges. Our quotes include all costs: insurance, loading, transport, unloading, and documentation. What you see is what you get.
Vehicle Security Promise
Your vehicle is never left unattended during transport. Our carriers are equipped with GPS tracking, alarm systems, and our drivers follow strict security protocols. We treat your vehicle with the same care we would our own.
Satisfaction Guarantee
If you are not completely satisfied with our service, we will work with you to make it right. This includes re-transport at no cost if there are issues with the initial delivery, or a partial refund if we cannot resolve your concerns.
24/7 Support Commitment
Our support team is available 24 hours a day, 7 days a week, 365 days a year. Whether it is 2 AM on a Sunday or a public holiday, you can reach a real person who can help you with your transport needs.
Insurance Coverage Details
Every vehicle we transport is covered by our comprehensive cargo insurance policy. This is not an optional extra - it is included in every single quote at no additional cost. We believe your vehicle deserves protection from the moment we pick it up to the moment we deliver it.
Important: Our standard insurance covers vehicles up to R2 million in value. For luxury, exotic, or classic vehicles exceeding this value, we offer enhanced coverage options. Contact us for a custom insurance quote.
What's Included in Our Insurance
Coverage Breakdown
Clear and transparent information about what is covered and what is not.
What Is Covered
- Any damage occurring during loading, transit, or unloading
- Scratches, dents, or paint damage caused by transport equipment
- Theft or fire damage while vehicle is in our care
- Damage to vehicle interior caused by transport conditions
- Windshield or glass damage from road debris
- Mechanical damage caused by improper securing
- Loss of vehicle or parts during transport
What Is Not Covered
- Pre-existing damage documented in condition report
- Damage caused by undisclosed mechanical issues
- Personal items left inside the vehicle
- Damage from natural disasters (floods, earthquakes, hail)
- Wear and tear from normal transport conditions
- Damage caused by customer modifications to vehicle
- Items not declared at time of booking
Claim Process
In the unlikely event of damage, our claims process is fast, fair, and hassle-free.
Report Damage
Notify us within 24 hours of delivery. Document damage with photos and notes.
Submit Claim
Complete our simple online claim form with your booking reference and damage details.
Inspection
We arrange an independent inspection at a workshop near you within 48 hours.
Repair & Resolution
Approved repairs begin immediately. We handle payment directly with the workshop.
Transport with Confidence
Our guarantees are not just words - they are backed by comprehensive insurance, professional processes, and a commitment to your satisfaction. Get your free quote today.